Refund policy

Refund Policy UK

We are confident about what we sell and we hope you will be pleased with your purchase. However, should you wish to return anything bought from us, we will be happy to provide a refund on a product provided it is returned to us within 14 days, in a fully resaleable condition. If we find that the product has not been returned to us in fully resalable condition, used or damaged, we reserve the right to refuse a refund on the item, or deduct up to 50% of the original selling price from the refund amount as a re-stocking fee.

Returns should be made within 14 days and in original, sealed, undamaged packaging. If 14 days have past and we have not had contact from you, unfortunately we can't offer you a refund or exchange.

Return postage costs will not be reimbursed unless you received an incorrect item, it is damaged or defective.

When sending the item back to us, please include a copy of your order in the parcel. Upon safe receipt a refund for the item will be made. Please allow a few days for the funds to be received back into your account.

Until we receive the products you are returning, they are your responsibility. For your protection and peace of mind, we recommend you use a recorded delivery service.

Please note: We will refund the price of the item to the purchaser of the product once it is received by us. Refunds can only be made via the original method of purchase.

 

Late or missing refunds

If you haven’t received a refund within seven working days of returning your items, please contact us first to check they have been received back.

If they have and we've processed your refund, please contact your card issuing bank or company, but please bear in mind it may take some time before your refund is officially received back into your account.

If you still have not received your refund, please contact us at: customercare@vitasharks.com